You may check the current baggage fees at both the Continental Airlines official website, or by. Track Flight. The historical norm for delivering bad news at Continental was for a senior manager to dump the news in the local airport managers lap and then hide in our corporate office building. Of course, the ride isnt over. But real trust is a 365-days-a-year commitment. When Greg Brenneman joined Continental Airlines, the company was plunging toward its third bankruptcy in a decade. The airline is operating the Hong Kong route since 1967, and operates in 161 destinations in 29 countries/districts, as of 31 DEC, 2018. Chauve and Suaud gave detailed calculations, stating that without the retardation caused by the missing undercarriage spacer, the aircraft would have taken off 1684 metres from the start of the runway, before the point where the metal strip was located, although the BEA disputed this, saying the acceleration was normal. Heres a classic example. Over a period lasting mere seconds, this seemingly. Wet Landing | Continental Airlines Flight 12 - YouTube Presto, now people were in control of their own destiny, and the finger-pointing stopped. Pilot Error to Blame in Deadly Flight Accident Last February So advertising lesslying lesswas another way of saying we were sorry. We rate each airline and travel agent on the service they provide, and remove those who aren't doing the right thing for our travellers. The official investigation was conducted by France's accident investigation bureau, the Bureau of Enquiry and Analysis for Civil Aviation Safety (BEA). Continentals weekly voice-mails, monthly open houses, quarterly magazines, and semiannual videos shown at regional meetings all focused on talking with and listening to employees. . And the company hadnt posted a profit outside of bankruptcy since 1978. Nineteen items of luggage, weighing some 500kg (0.5 tonnes) were loaded onto the aircraft at the last minute without being included in the aircraft's manifest, giving the aircraft a weight of 186 tonnes, which exceeded the aircraft's certified maximum structural weight by one tonne. In-Service Fleets carrying 89 aircraft, including 71 Passenger Jets/ 18 Freighters. Need customer care support or have any question regarding your travel plans? In March 1995, I boarded a 737-100, which at 27 years was the oldest airplane in our fleet. Theres not much time to think when your company is failing, says Continentals president. All 45 on board died. I have never seen the team that managed a company into a crisis get it back on track. Whether you're looking for cheap airfare for business travel or last minute flights to a beach destination Fly.com has the best deals on flights. Continental Airlines Flight 1404 From Wikipedia, the free encyclopedia Continental Airlines Flight 1404 was a Continental Airlines flight from Denver International Airport in Denver, Colorado, to George Bush Intercontinental Airport in Houston, Texas. Moreover, pressure and fear often make managers do erratic, inconsistent, even irrational things. Investigation revealed the metal strip was probably a thrust reverser. We loaded bags; we stood alongside the agents at ticket counters. In the summer of my junior year in high school, I mowed lawns from 6:30 a.m. until noon, delivered office furniture from noon until 6:00 p.m., and then baled and stacked hay until midnight. To monitor our product, we decided to track our monthly on-time performance, mishandled bags, customer complaints, and the rate of involuntary denied boardings. On May 3, 2010, the airline announced it had agreed to be acquired by UAL Corporation, with the transaction closing by September 17, 2010. Please select OK to allow all cookies. July 1993: Tyre burst on a BA plane during landing at Heathrow, causing substantial ingestion damage to the number 3 engine, damaging the landing gear and wing, and puncturing an empty fuel tank. The rest of the pilots applauded. We hit it off from the start. Painfulcertainly. Roundtrip One way Multi-city. Most important, even with all the work ahead, turning Continental around seemed like it was going to be fun. Our Go Forward Plan had four cornerstones. Once Continental had a flight schedule that could be operated on time, we made an offer to our employees. All nine crew and 100 passengers on board were killed, as well as four people in the hotel. . There are no hidden fees, just the lowest fares and best value options for your trip. In me, Gordon found a frustrated consultant who bristled at the slow pace of change in most companies. Continental Airlines, also known as CAL was formed in 1959 by some retired Chinese Air Force officers in Taiwan. If you. Were not trying to be a four-star restaurant, just an airline that gives its customers something theyd be happy to pay for. As Air France had paid out 100 million to the families of the victims, Continental could be made to pay its share of that compensation payout. When I first arrived at Continental as a consultant, 18% of the flights were cash negative. It is the flag carrier of Republic of China with its headquarters in Dayuan Township, Taoyuan County. When we took over, you probably couldnt find a single employee, even among senior management, who could tell you the companys strategy. There were no announcements about our delay, and none of the crew seemed particularly concerned. Now, how to create a new culture is the topic of hundreds, if not thousands, of books and articles. Many popular airlines offer loyalty programs. [48] Continental denied the charges,[49] and claimed in court that it was being used as a scapegoat by the BEA. At takeoff, the DC-10 overran the runway at Los Angeles (LAX) when the takeoff was aborted as a result of a tire explosion; the resulting overrun resulted in a fire that engulfed the aircraft. Although I was a frequent flier with literally millions of miles racked up on other airlines, I had always avoided Continental because of its reputation for lousy service. And thats the whole point of asking the customer in seat 9C the right question. Keep an eye on your favorite fare and book when it's cheapest. When you want real change, you cant do it partway. Sometimes people ask me, Did anything about the turnaround surprise you? My answer is, The fact that it didnt fail..